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We collect personal information including your name, email address, phone number, shipping address, and payment details when you create an account or make a purchase on our platform to process your orders efficiently.
Your personal data is used exclusively for order processing, shipping, customer support, and sending relevant promotional communications. We never sell or share your information with unauthorized third parties under any circumstances.
We implement industry-standard encryption protocols, secure socket layer technology, and advanced firewalls to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction at all times.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. You can manage cookie preferences through your browser settings anytime.
We may share your information with trusted service providers such as payment processors, shipping carriers, and analytics partners solely for the purpose of fulfilling your orders and improving our overall service quality standards.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements unless a longer retention period is required by law.
You have the right to access, correct, delete, or restrict the processing of your personal data. You may also request data portability or withdraw consent at any time by contacting our dedicated privacy support team directly.
Our services are not directed to individuals under the age of eighteen. We do not knowingly collect personal information from children. If we discover such data has been collected, we will take immediate steps to delete it from our records.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable international data protection regulations.
We reserve the right to update this privacy policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must discontinue using our services immediately.
You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account at any time.
We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions are error-free. We reserve the right to correct any errors and update information without prior notice.
All prices listed on our platform are in US dollars and include applicable taxes unless stated otherwise. We reserve the right to modify prices at any time. Payment must be received in full before order processing and shipment begins.
Receipt of an order confirmation does not constitute our acceptance of an order. We reserve the right to refuse or cancel any order for reasons including product unavailability, pricing errors, or suspected fraudulent activity on the account.
All content on our website including text, graphics, logos, images, and software is the exclusive property of First Choice On and is protected by international copyright, trademark, and other intellectual property laws and regulations worldwide.
You agree not to use our platform for any unlawful purpose, distribute malicious software, attempt unauthorized access to our systems, or engage in any activity that disrupts or interferes with the proper functioning of our website services.
First Choice On shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or business opportunities of any kind.
Any disputes arising from these terms shall be resolved through binding arbitration in accordance with applicable laws. Both parties agree to attempt good-faith negotiation before initiating any formal legal proceedings or arbitration processes.
We reserve the right to modify these terms and conditions at any time without prior notice. Continued use of our platform following any changes constitutes your acceptance of the revised terms. We recommend reviewing these terms regularly for updates.
Items must be returned within 15 days of delivery in their original condition, unused, and with all original packaging and tags intact. Products showing signs of wear, damage caused by customer, or missing components are not eligible for return.
To initiate a return, contact our customer support team with your order number and reason for return. We will provide you with a return authorization number and detailed shipping instructions to complete the return process successfully.
Once we receive and inspect your returned item, we will process your refund within five to seven business days. The refund will be credited to your original payment method. Please allow additional time for your bank to post the refund amount.
We offer exchanges for defective or damaged items within the return period. If you receive a wrong or damaged product, contact us immediately with photographic evidence. We will arrange for a replacement shipment at no additional cost to you.
Certain items cannot be returned including personalized products, intimate wear, perishable goods, digital downloads, and gift cards. These exclusions are clearly marked on product pages. Please review item details carefully before making a purchase.
Return shipping costs are the responsibility of the customer unless the return is due to our error, such as shipping the wrong item or a defective product. We recommend using a trackable shipping service for returns exceeding fifty dollars in value.
In certain situations, partial refunds may be granted for items returned with visible signs of use, missing original packaging, or returned after the thirty-day window. The partial refund amount will be determined after inspection of the returned product.
If you receive a damaged or defective item, please contact us within forty-eight hours of delivery. Provide clear photographs of the damage along with your order details. We will promptly arrange a replacement or full refund based on your preference.
If you have not received your refund after the processing period, first check your bank account and contact your credit card company. If the refund is still not reflected, contact our support team with your return tracking details for immediate resolution.
We reserve the right to update this return and refund policy at our discretion. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically to stay informed about current return procedures.